Case Manager, Burnaby, British Columbia

Full Time Position: Case Manager, Assistive Technology Services Program
Neil Squire Society, Burnaby, BC

Neil Squire Society is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, the Neil Squire Society is presently hiring for their Assistive Technology Program, a project funded by Ministry of Social Services.

Our Society operates the Assistive Technology Program on behalf of the Ministry of Social Services and Poverty Reduction (Province of BC). We provide services as part of the WorkBC Employment Services program, which includes service delivery to clients located in all communities in BC either in person, via outreach or virtually. We will deliver employment related assistive technology and disability support services to British Columbians facing disability related barriers to achieving or maintaining sustainable employment.

Under the direction of the Program Manager/Assistant Program Manager, the Case Manager provides services to clients including Intake, Needs Determination, and Follow-Up. Consultation and Referral Services to outside organizations are provided as well. Must understand ICM. ICM training will be provided if the successful candidate does not have it. The successful candidate may need to conduct employment and technology assessments (for example, under prescribed Ministry forms, such as a DRENA) and must be able to conduct Specialized Assessments.

Duties and Responsibilities:

  • To determine the appropriate Employment-related Disability Supports for any Client, the Case Manager will conduct assessments of the client’s needs in collaboration with the Client (in accordance with all applicable procedures and processes described in the Proposal or Annual Business Plan). The assessment will include, but not be limited to, the following elements and will need to be completed within 10 business days:
    • relevant existing information on the Client’s File, including relevant historical information;
    • if the Client is a WorkBC Employment Services Client, information gathered from consultations with the WorkBC Employment Services Contractor that referred the Client;
    • any relevant assessment of the Client that the Contractor is able to obtain;
    • any services or supports that are similar to those provided under WorkBC Assistive Technology Services that the client has received or is receiving from another organization or agency.
    • information about the Client’s current or prospective Employer, if there is such an Employer, including contact information;
    • confirmation that the Contractor has considered an Employer’s duty to accommodate an employee who is a Person with Disabilities;
    • identification (using a form created and provided by the Province) of the Client’s self described Disability and its impacts, including how the Disability or its impacts create a real or potential workplace barrier for the Client;
    • if the Client is employed, the reason that the need for Assistive Technology has recently arisen;
    • additional information about the Client’s workplace, the Client’s Disability and its impacts and the Client’s Disability-related Employment barrier that the Contractor gathers through consultations with the Client’s current or prospective Employer, if
      there is such an Employer, a specialized Assistive Technology assessor, other Assistive Technology providers, including WorkBC Employment Services Contractors, or other persons or organizations the Client has identified as resources to
      assist with the assessment;
    • the Employment-related Disability Supports identified or requested by the Client;
    • each potential Employment-related Disability Support identified by the Contractor for the Client and its approximate cost;
    • the Employment-related Disability Supports chosen by the Contractor for the Client and the total actual cost; and
    • a Financial Needs Assessment for the Client.
  • Completely and accurately record on each Client’s File all steps taken pursuant to the above duties and all information considered in assessing the Client’s needs, the Client’s Employment-related Disability Supports, any Program Participation Supports for the Client and the supporting rationale for choosing the Employment-related Disability Supports and
    any Program Participation Supports.
  • Ensure the disability supports are warranted; provide one or more Specialized Assessments for the Client based on the Contractor’s assessment of the Client’s Employment-related Disability needs.
  • Where warranted and justified by the assessments, enter into:
    • a WorkBC Assistive Technology Services Client Agreement with the Client and with the Client’s current or prospective Employer, if there is such an Employer, for the Employment-related Disability Supports that the Client is eligible to receive; and
    • a Program Participation Supports Agreement with the Client for any Program Participation Supports that the Client is eligible to receive;
    • Other duties as may be assigned by the Program Manager

Education, Training, Experience and Other Requirements:

  • Experience in the field of disability, preferably on the employment side
  • A criminal record check must be completed prior to commencing work and may be required each year thereafter
  • All professional credentials must be maintained
  • One of the following designations or other relevant designations is a strong asset:
    • Registered Rehabilitation Professional (RRP)
    • Certified Career Development Practitioner (CCDP)
    • CVRP or other relevant Designations
    • Registered Vocational Professional (RVP)
    • Certified Rehabilitation Counselor (CRC)
    • Canadian Certified Rehabilitation Counselor (CCRC)
  • All professional credentials must be maintained
  • Adaptive to ongoing change, flexible, creative and able to deal effectively with transition.
  • Strong administration, computer and technical skills including MS Office.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to meet deadlines and work under pressure.
  • Must adhere to project outcomes, objectives and policies of the organization to ensure success.
  • Must be fully apprised of confidentiality and privacy rules and legislation and not breach policies as per our contract (policies will be provided at hiring)

Additional Information:

  • Work Schedule – Monday to Friday, full time
  • Salary Range: Competitive with market
  • Posting Closing Date: April 30, 2019

Please forward a resume and cover letter indicating Case Manager to the attention of Hiring Manager.

Email resume to:

Only shortlisted applicants will be contacted. Thank you to all that apply.