Jane works as a customer service associate for a home improvement retail store, assisting customers in-person, online, and over the phone. She has mild to moderate hearing loss, with lower hearing in higher tones, and with specific letter sounds.
“My work environment has a great deal of noise — machinery operating, multiple conversations in a close proximity to me, speaking on the phone, noisy product carts moving through and around my workstation,” she shares. “My hearing loss often required me to ask people to repeat what they said for clarity, or to speak louder or come closer to me.”
Her audiologist referred her to WorkBC Assistive Technology Services for help getting the hearing aids she needs on the job. “I have received hearing aids, which the program was able to help to help me pay for. Program staff were very informative and helpful,” she says.
She’s already seen a big difference at work. “The hearing aids are able to reduce background sounds, help me focus on conversation, and clarify the sounds I struggle with,” she explains. “[They] have definitely improved my interactions with people in my work environment, which improves my confidence. I am more easily able to communicate.”
Jane says she “absolutely” recommends WorkBC Assistive Technology Services, praising the service she received from our team.
“The staff at the Kelowna office were both very helpful and accommodating throughout the process.”
WorkBC Assistive Technology Services is operated by Neil Squire. Assistive Technology Services are available to individuals who have a work-related barrier due to a disability or a functional limitation. This may include barriers related to traveling to and from the workplace.
Questions about WorkBC Assistive Technology Services? Need help applying? Contact us: 1-844-453-5506 or info-ats@workbc.ca
Please visit www.workbc-ats.ca (new window) for more information about WorkBC Assistive Technology Services.
