“It Has Made Me More Confident,” WorkBC ATS Helps Precella Improve Her Communication at Work

November 13, 2019

Precella works as an airplane groomer — her job is to keep the airplane cabins clean. And as lead hand, she assigns duties, gives instructions, and communicates with supervisors and airline agents to make sure scheduled flights are cleaned on time.

airplane cabin

In a job that requires a lot of communication, Precella faces a significant barrier — she is hard of hearing.

“I have difficulty in hearing and understanding communication with my supervisors and co-workers, which makes my work even harder, missing some instructions,” she explains. “It also affects my social life in not understanding completely what people are saying.”

Precella went to the Wavefront Centre for Communication Accessibility (formerly known as the Western Institute of Deaf and Hard of Hearing) clinic for a hearing test. While there, she learned from the audiologist about WorkBC Assistive Technology Services and decided to apply.

Through the program, Precella was able to “purchase the best hearing aid that I will never be able to afford. I really do appreciate what they did for me to make my life and health a lot better.”

The new hearing aid is already improving Precella’s ability to work.

“I can tell a big difference in my hearing, although I’m still in the process of getting used to it. Sounds of words and letters are much clearer. [It has] made me more confident and [I’m] not shying away, knowing that I can hear better what people are saying and that I can answer properly.”

Precella says she would “definitely, 100%” recommend the program to others, especially “to people that are desperate because of their disability and don’t know how and where to find or get help, plus cannot afford [services].

“From the bottom of my heart, I would like to thank and convey my sincere appreciation to WorkBC Assistive Technology Services for this big help extended to me.”

WorkBC Assistive Technology Services is operated by Neil Squire. Assistive Technology Services are available to individuals who have a work-related barrier due to a disability or a functional limitation. This may include barriers related to traveling to and from the workplace.

Questions about WorkBC Assistive Technology Services? Need help applying? Contact us: 1-844-453-5506 or info-ats@workbc.ca

Please visit www.workbc-ats.ca (new window) for more information about WorkBC Assistive Technology Services.

 Government of Canada and BC logos, This program is funded by the Government of Canada and the Province of British Columbia